Privacy Policy

1. Introduction

This Privacy Policy explains how Video Seek ("we", "us", or "our") collects, uses, discloses, and protects information when you use Video Seek ("Vdoseek").

We aim to process personal information transparently and in accordance with applicable data protection laws, including, where applicable, the General Data Protection Regulation (GDPR) and relevant US state privacy laws.

2. Information We Collect

Depending on how you use the Service, we may collect the following categories of information.

2.1 Account Information

Information associated with your account, such as your name, email address, authentication provider identifier, and account preferences.

If you sign in using Google, we receive information made available through the Google authentication process, subject to your authorization and Google's applicable policies.

2.2 User-Provided Content

Videos uploaded to the Service, video URLs, search questions, transcripts, search results, and other materials you submit.

Videos and transcripts may contain personal information about you or other individuals. You should only submit such content when you have the necessary legal authority.

2.3 Service and Technical Information

We may collect information such as IP address, browser type, device information, access timestamps, diagnostic logs, security events, and usage information necessary to operate and protect the Service.

2.4 Payment Information

Payments are processed through Paddle or other payment providers identified at checkout.

We may receive transaction identifiers, payment status, purchase details, billing history, and related information. Payment card details are handled by the relevant payment provider and are not intentionally stored by us unless expressly disclosed.

3. How We Use Information

We use information for the following purposes:

• To create and manage accounts and authenticate users.
• To download or receive authorized video content and process it for search.
• To generate transcripts, embeddings, indexes, and video analysis results.
• To return relevant video segments and maintain search history.
• To manage billing, payment verification, and refunds.
• To provide customer support and respond to requests.
• To maintain service reliability, prevent abuse, and protect security.
• To comply with legal obligations and enforce our agreements.
• To improve the Service where permitted by law and consistent with our disclosed practices.

We will not use personal information for purposes materially incompatible with those described here without an appropriate legal basis or other authorization where required.

4. Legal Bases for Processing

Where the GDPR or similar laws apply, we process personal information on one or more of the following bases, as applicable:

• Contract: To provide the Service you request and manage your account.
• Legitimate interests: To maintain security, prevent abuse, troubleshoot technical problems, and operate the Service, where those interests are not overridden by your rights.
• Legal obligation: To comply with applicable laws and lawful requests.
• Consent: Where consent is required, including for certain optional processing activities.

Where we rely on consent, you may withdraw it as permitted by law. Withdrawal does not affect the lawfulness of processing performed before withdrawal.

5. Video Processing and AI Providers

To provide video retrieval, we may process video files, video URLs, audio, transcripts, extracted features, embeddings, and relevant metadata.

Depending on the feature used, these materials may be processed by third-party providers that supply cloud infrastructure, storage, speech recognition, embedding generation, video analysis, or other technical services.

We share only the information reasonably necessary for the relevant processing purposes, subject to applicable agreements and law.

Before publication, this section must be verified against the actual providers and their data-handling terms. In particular, we will not claim that providers never retain content or use it for model training unless those claims are verified.

6. Storage, Retention, and Deletion

We retain information for as long as reasonably necessary to provide the Service, maintain account and search functionality, comply with legal obligations, resolve disputes, and protect the Service.

Retention periods may vary by information category:

• Account information may be retained while your account remains active and for a reasonable period afterward where necessary.
• Video files, transcripts, embeddings, and search indexes may be retained according to the Service's processing, caching, and deletion rules.
• Search history may be retained to provide access to previous searches.
• Billing and transaction records may be retained as required by applicable law.

Some information may remain temporarily in backups, security logs, or systems operated by service providers, subject to applicable retention limits.

You may request deletion of personal information or account-associated content by contacting us. We will assess and respond to requests in accordance with applicable law, including any applicable exceptions.

Specific retention periods and deletion behavior should be documented in the Service's actual technical implementation.

7. Sharing and Disclosure

We may disclose information to:

• Service providers: Cloud hosting, storage, video processing, AI, authentication, monitoring, and customer support providers.
• Payment providers: Paddle and other providers involved in payment processing, billing, tax handling, and refunds.
• Professional advisers: Lawyers, accountants, auditors, and similar advisers where necessary.
• Authorities and other parties: Where required by law, necessary to protect rights or safety, or reasonably necessary to investigate fraud or security incidents.
• Business successors: In connection with a merger, acquisition, financing, or transfer of assets, subject to applicable legal requirements.

We do not sell personal information for money. Whether certain disclosures constitute "sharing" or targeted advertising under a particular privacy law depends on the circumstances. We will honor applicable opt-out rights where required.

8. International Data Transfers

We may process information in countries other than the country where you reside.

Where applicable law requires safeguards for international transfers, we will implement an appropriate transfer mechanism, such as an adequacy decision or standard contractual clauses, together with any additional measures required by law.

9. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, alteration, and disclosure.

No method of transmission or storage is completely secure. We cannot guarantee absolute security.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information.
• Correct inaccurate information.
• Request deletion of personal information.
• Request a copy of certain information in a portable format.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Opt out of certain sales, sharing, or targeted advertising activities where applicable.
• Lodge a complaint with a competent data protection authority.

To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

11. Cookies and Similar Technologies

We may use essential cookies or similar technologies to authenticate users, maintain sessions, protect security, and operate the Service.

If we use analytics, advertising, or other non-essential technologies that require consent, we will obtain consent where required by applicable law and provide appropriate controls.

The actual cookies and technologies used by the Service should be reflected in this section before publication.

12. Children's Privacy

The Service is not intended for children who are not legally permitted to use it under applicable law. We do not knowingly collect personal information from children in violation of applicable legal requirements.

If you believe a child has provided personal information unlawfully, contact us so we can assess the request and take appropriate action.

13. Third-Party Websites

The Service may contain links to third-party websites or video platforms. Their privacy practices are governed by their own policies. We are not responsible for their independent privacy practices.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the date above and provide additional notice where required by law.

15. Contact Us

For privacy questions or requests, contact:

Operator: Huang Junqiao
Privacy Contact: [email protected]
For account, billing, or general support inquiries, please contact us at the email address above.